What is the denomination of scratch cards available? Vfone is a prepaid service, for your
convenience we offer a variety of scratch card denominations to choose from.
The cards are available in Rs 100, Rs 300, Rs 500 & Rs 1000 denominations
What is the expiry limit of the scratch cards and what
are the recharge guidelines? The expiry period of Rs.100, Rs.300, Rs. 500,
and Rs.1000 cards is 30, 60, 90 and 180 days respectively. Incoming calls are
allowed for 60 days on all denominations, after expiry of the original
balance. To recharge your Vfone connections simply dial 1015 from your Vfone
and follow the guidelines.
What will happen if the customer has zero balance
left in his/her account and his/her card validity has not yet expired? All such customers who have zero balance in
their account and their card validity has not yet expired will NOT be able to
make any outgoing calls (free calls), SMS or use the internet. However, all
such customers would have access to dial Vfone Service Numbers.
What will be the validity of the account balance
when the card validity has not yet expired and the customer has balance in
his/her account and they recharge a new card? In case of multiple card loading, the expiry
date of the balance would be of the maximum validity card.
What if the customer’s card validity has expired and he
still has balance in his account? If the card validity has expired and the
customer has some balance remaining in their account then the remaining
balance will not be deleted after the card expiry date. This balance will be
transferred/ carried forward when the customer recharges his/her account.
However if the customer lifecycle enters Temporary out of Service the balance
will not be carried forward.
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